Complete Package

Sell bus passes and tickets 24/7 that are delivered instantly. For efficient operators that work smarter not harder.

Complete Package

Sell bus passes and tickets 24/7 that are delivered instantly. For efficient operators that work smarter not harder.

How it works

Find out more below on how the Complete Package can help you sell, issue, scan and manage your tickets and passes for your school services.

1. Selling your tickets-

Use the Passenger Portal to sell your tickets 24/7

  • List tickets for sale including capacity avoiding overallocation issues
  • Offer multiple payment methods including card and monthly direct debit
  • Boost sales by privately selling discounted tickets (e.g. AM/PM only)
  • Give extra flexibility with single, return, week, 4 week and flexi tickets.
  • Promote your ticket listing through your website, email and social media
  • Parents buy tickets any time of day - when it's convenient for them
2. Issue your tickets+

Tickets that distribute themselves

  • Ticket is automatically issued by the platform after purchase
  • Parents instantly print off or forward their ticket to passenger mobile device
  • 24/7 access to ticket means no more lost or "forgotten" passes
  • Scanner technology ensures tickets cannot be shared
3. Scan your tickets+

Check passes quickly and accurately with the Scanner

  • Tablet device is mounted using a flexible stand but not hard wired
  • Passengers self scan their mobile or printed ticket
  • Alerts driver to duplicate tickets, expired tickets, voided tickets and more
  • Driver only needs to intervene when a ticket is flagged
  • Scan logs keep a record of who boarded and when for your operations team
4. Manage+

Manage everything from the Operations Portal

  • Scan summary to instantly find problems across your whole fleet at a glance
  • Detailed scan logs for a service or individual passenger
  • View detailed passenger data including parent contact info
  • Move passengers between services to maximise capacity
  • Renewal system simplifies and speeds up handling bulk of your sales
  • Create new services or release more tickets as demand dictates
  • Send SMS service alerts to ticket holders
  • Void tickets instantly without the hassle of trying to collect passes back
Contact us to find out more

Have further questions?

  • Call our friendly specialist team on 0333 344 9868
  • Complete our enquiry form for more details and pricing
  • You might find your answer in our FAQ section below

Pricing

SetupFREE
HardwareFrom £40.
Platform2.5% per transaction + payment processor fee.

Discounts available on high value purchases.

Complete the enquiry form below for more details and accurate pricing based on your requirements:

FAQ

Q: How long does it take to get set up?+

Set up time can take as little as one day for being able to sell tickets.

Ordering and setting up your devices for ticket scanning is typically turned around within one week.

Q: What about passengers that don't have a smartphone?+

We understand that not every child will necessarily have a smartphone and the system is designed to work as both a printed ticket and mobile ticket.

This means for travellers without a smartphone they can print out their own paper pass.

Ticket scanning ensures that the passes can't be shared and the barcode on the paper ticket can withstand up to 30% damage.

If a paper ticket is severely damaged or lost, they can just print out another one, without having to bother you or incurring a frustrating pass replacement fee.

Q: How does it work with bursaries?+

The Complete Package has a number of ways to handle bursaries. Voucher codes are typically the best way to process discount.

Voucher codes can be created within the Operations Portal. You can issue a voucher code to parents for use at the checkout and the discount will be applied.

This is just one of many ways to handle bursaries. Speak to one of our specialists who will be able to help you determine the best way of handling your use case.

Q: Can it handle splitting the cost between parents?+

Our Voucher Portal allows third parties to purchase voucher codes where the monetary value goes direct to you.

The purchaser of the voucher code (e.g. dad) can then share this with the user buying the ticket (e.g. mum), effectively splitting the cost of the ticket between multiple parties.

Q: Does it support entitled travellers?+

We have a number of ways to support entitled travellers (funded by your local authority) within the system.

Contact us directly to find out more.

Q: How long does it take for payments to be received?+

For payments made via direct debit, scheduled monthly payments normally take two working days from the customers being charged, to you receiving the money in your bank account.

For card payments, customers are charged immediately and the payout is received seven calendar days afterwards. After a short period of time, faster payouts can be enabled which means payouts will be received only three days afterwards.

Because the payment is direct between the customer and your payment provider account, you receive your money faster, and risk of a third party holding onto your money is removed.

Get in contact to find out how we can help

Request more info

Want to learn more?
Request an information pack

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Questions?

Call us on 0333 344 9868 and speak with a specialist to answer all your questions

Get in touch

Book a demo

Schedule a demo and discuss your specific needs

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