10 second demo

Our technology is lightweight, cost effective and easy to use.

Watch a 10 second live demonstration on how we deal with ticket fraud.

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Frequently asked questions

• Q: How are tickets sold?A: Parents purchase tickets online with a credit/debit card. The result of the transaction is instant and ensures ticket validity is always accurate.
• Q: How fast will the funds clear?A: Funds will reach your bank within 7 days. This is the time taken between purchase with your payment processor, and when they payout. ShuttleID does not receive your ticket payment at any stage, only the platform fee.
• Q: What protection does this offer parents?A: If an operator goes out of business, parents paying by credit card will be able to claim their money back, unlike other payment systems (e.g. standing orders/direct debit).
• Q: How are the tickets issued?A: Tickets are delivered digitally to parents to share with their children. The tickets can either be presented directly on a mobile device or printed. The printed tickets are credit card sized and fit well within a lanyard or wallet.
• Q: How will drivers verify ShuttleID tickets?A: The passenger will present their mobile/printed ticket, which is verified by the ShuttleID scanner. This is activated when the driver puts the scanner into scan mode.
• Q: How does the scanner work?A: The scanner is an application that works on consumer grade tablet devices. It uses the front facing camera to scan for tickets, validating against a database of valid tickets and a log of previously scanned tickets.
• Q: Does the scanner need a connection?A: The scanner is designed primarily to work offline, which avoids risk of network downtime and cost of WiFi installation. The data can be synced at any point, either with a WiFi hotspot, or connection back at your depot.
• Q: How is this system more secure than a traditional photo ID?A: Photo IDs can be forged. The risk of this increases as the value of ticket increases (e.g. annual/term passes). ShuttleID assigns unique IDs to each ticket, verified against a database and scan log to stamp out fraud. Duplicated or invalid tickets are instantly flagged to the driver once scanned.
• Q: Will this impact the time it takes to onboard passengers?A: We prompt the passenger at multiple stages for effective and efficient scanning. The process shouldn't take any longer than it would for a driver to thoroughly inspect a physical photo ID. We are happy to arrange a demo to show how quick this process is.
• Q: How does this work with our existing bus pass application process?A: You can configure tickets available per service to prevent oversubscription. Combined with the data captured at ticket purchase, it often renders long formal application processes redundant.
• Q: What happens if a ticket is lost?A: If a printed ticket is lost, it can be reprinted by the parent or displayed on a mobile device. ShuttleID actively scans for duplicate tickets and will alert your staff. Tickets can be regenerated to render stolen tickets invalid.

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Unsure whether this service is suitable for your business? Have further questions?

Contact us at info@shuttleid.uk or call 0333 344 9868.